To place your first order, you will have to create an internet customer account even if you are already a customer in store. For it,

- Click on " To log in "

- Click on " Join us " and complete the form.

Once your account is created, you can easily place your order:

– Choose the products you want to buy from our catalog. Add quantity and click " Add to Cart ". Your products will automatically be added to your cart.

– Once your products have been added, the Shopping Cart window will open on the right side of the screen. Click on " See cart " or " Payment ", to go to the next step and finalize your order.

– You can choose your delivery method according to your preferences: “Colissimo without signature” ou "Colissimo in Relay Point", on the Cart or Checkout pages.

You will receive 5 trial products for any order. We would like to introduce you to our wide range of products. For this, we try to vary these little gifts as much as possible.

Our welcome offer is a 10% discount. This discount is automatically applied to your first order. It will be calculated on all the products in your order.

This welcome offer can be combined with other promotional offers. It will only be valid on your first order on our website.

Delivery costs will be offered to you for any order over 49 euros including tax placed online.

To pay for your order online, we offer several options:

– Bank card: Visa, Mastercard and Carte Bleue.

- PayPal

– Payment by check (only for orders placed by telephone.)

To pay by credit card:

– In step " PAYMENT ", choose your card type

– Enter your credit card numbers

- Check the box “I have read and I accept the General Conditions of Sale of the site” And click " TO ORDER "

– You will have to validate your payment on a new window which will open, in connection with your bank. This will give you extra security. You can then fill in the information requested by your bank.

– Subsequently, an email confirmation of your order will be sent to the email address you have provided.

Yes, all information concerning your order, including online payment made by credit card, is protected:

– The entire transaction goes through a secure server. Your credit card number is encrypted.

– In addition, we use the 3D-Secure payment protection system in conjunction with your bank.

You will be able to make your purchases on our online store in complete safety.

If you wish, you can place your order quickly and easily by telephone.

In this case, the procedure will be taken into account directly by our Customer Service, which you can contact from Monday to Friday from 09 a.m. to 00 p.m., at +05 (65)20 (non-surcharged call).

Thus, you can pay for your order by:

– Bank card: Visa, Mastercard or Carte Bleue

- Check payable to “GAMARDE DERMATOLOGICAL LABORATORIES”, and to be sent to the following address: GAMARDE DERMATOLOGICAL LABORATORIES – ZI des Grands Camps – 46090 Mercuès. You will need to write your order number on the back of the check. Your order will be shipped upon receipt of it.

Our advisers will also be able to inform you of our new products and our special offers. Céline is at your disposal if you need personalized advice. Do not hesitate to contact her for quality personalized advice!

If you wish to modify or cancel your order, you must consult the section " My account " then go to " My orders " :

– If the status of your order is " In progress ", contact our Customer Service as soon as possible. He will be the only one who can attempt to modify or cancel your order by telephone, Monday to Friday from 09:00 a.m. to 17:00 p.m. +05 (65)20 (non-surcharged call).

– If the status of your order is " Ended ", unfortunately, you will no longer be able to modify or cancel your order. If you are in this case, see the section "Returns and Refunds".

For information, your orders are processed by our Customer Service, Monday or Friday between 9 a.m. and 14 p.m. Your order will therefore be modifiable or cancellable only if it is not being processed:

– If your order was placed in the morning, you have until 14 p.m. to request a modification or cancellation from our Customer Service.

– If your order was placed after 16 p.m., you have until 14 p.m. the next day to request its modification or cancellation.

If you wish to obtain an invoice, go to the section " My account " :

– Then go to the section " My orders " where you can see all the orders you have placed on the online store.

– Finally, go to the command of your choice and click on "View my order" to get your invoice.

You should also know that you will be able to find all the information relating to your order (products ordered, quantities, prices) in the order confirmation email sent to you after validation of the order.

To benefit from a promotional code, you will need to access your basket:

Enter your promotional code (in capitals and without spaces) in the box to the right of your basket.

Click on " APPLY " to validate your code

Check that the reduction has been taken into account.

All our promotions are valid once per person, within the limit of available stocks and cannot be combined with other promotions.

If you wish to receive our exclusive offers, do not hesitate to subscribe to our Newsletter.

First, check that promotional code is well written:

- In capitals

- Without space

Then check that there is only one promotional code in your basket and that it has not expired.

If everything seems correctly displayed to you and the promotional code has still not been taken into account, do not hesitate to contact our Customer Service, Monday to Friday from 09:00 a.m. to 17:00 p.m., at +05 (65)20 (non-surcharged call). Our advisors can help you take advantage of your promotional offer.

We want to be the most responsive in terms of delivery times. For this, orders can unfortunately no longer be modified once they are being prepared. For any additional information, we invite you to call our Customer Service, Monday to Friday from 09:00 a.m. to 17:00 p.m., at +05 (65)20 (non-surcharged call).

All the products you order are delivered by Colissimo, to your home or to a Relay Point.

If the item ordered is in stock, it takes 2 working days from receipt of the confirmation email, excluding preparation time (average time of 24 hours).

– Home delivery without signature:

Time: 2 working days (excluding preparation time)

Delivery costs: €6,50 (delivery is free from €49 including tax)

– Delivery to a Relay Point:

Time: 2 working days (excluding preparation time)

Delivery costs: €6,00 (delivery is free from €49 including tax)

Note: For shipments to Corsica and the DOM-TOMs, it takes 1 day more than the times announced above.

As soon as your order has been processed by our Customer Service, you will receive a link by SMS and by email which will allow you to follow the progress of your package on the La Poste/Colissimo website:

– This link will allow you to follow, in real time, the delivery status of your package

– This link is activated within 24 hours, i.e. the time for the carrier to receive the package by computer. You will be able to track your order after this time.

For any questions, our Customer Service can be reached from Monday to Friday from 09:00 a.m. to 17:00 p.m., at +05 (65)20 (non-surcharged call).

The GAMARDE.FR site delivers only in mainland France (Corsica, DOM-TOM and Monaco included) We do not take care of deliveries in foreign countries.

You will be able to consult the points of sale offering GAMARDE products near you, in France, this link

To access your personal space, go to the section " To log in " at the top right of the page:

- Click on " Join us "

– Fill in the form with the requested information, then click on " Join us "

As soon as your account has been created, we invite you to enter your date of birth. This will allow you to receive a surprise specially reserved for you on the occasion of your birthday!

To enter your date of birth:

Click on the menu " My account ". The menu " My account " appears when you hover over your FIRST NAME at the top right of the page. Enter your date of birth and click "Save Changes"

Go to the section " To log in " at the top right of the page:

– In the window that appears, click on " Forgot your password "

– Enter the email address provided when creating an account and click on "Get a new password"

You will receive by email a link that will allow you to change your password.

At GAMARDE, the information you send us is confidential. We do not communicate them to any third party.

If you wish to modify or delete your personal data, contact Customer Service:

By email, through our Contact form

By post, to the following address: GAMARDE DERMATOLOGICAL LABORATORIES – Customer Service – ZI des Grands Camps – 46090 Mercuès.

Go to the section " To log in " at the top right of the page:

– Identify yourself by entering your email and password

– Click on the menu " My account ". This menu appears when you hover over your FIRST NAME at the top right of the page

– Modify the desired information, then click on "Save Changes"

Go to the section " To log in " at the top right of the page:

– Identify yourself by entering your email and password

– Click on the menu " My account ". This menu appears when you hover over your FIRST NAME at the top right of the page

– Go to the very bottom of the page and click on " Delete account "

To do this, see the section " My account " and " My orders " :

– If the status of your order is " In progress ", you can contact our Customer Service quickly. They will attempt to change or cancel your order over the phone, Monday through Friday 09:00 a.m. to 17:00 p.m. +05 (65)20 (non-surcharged call).

– If the status of your order is " Ended ", it will unfortunately no longer be possible to modify or cancel your order. In this case, see the section "Returns and Refunds".

For information, orders are processed by our Customer Service, Monday or Friday between 9 a.m. and 14 p.m. Your order may be modified or canceled if it is not being processed, for example:

– If you placed your order in the morning at 7 a.m., you will have until 14 p.m. to request to modify or cancel your order

– If you place an order in the afternoon after 16 p.m., you will have until 14 p.m. the next day to request a modification or cancellation.

You have the right to change your mind. If all or part of the order does not suit you, you have a withdrawal period of 14 days after receipt of your package.

Returned products must be in good condition, presented in their original packaging without having been used, and with the gifts sent in the order, if applicable.

The refund will be made according to the returned products and the initial delivery costs, directly to the credit card used when ordering. The shipping costs related to the return of your products will be at your expense.

To return your order, we invite you to:

– Complete and print the withdrawal form

– Attach the completed withdrawal form, as well as the order confirmation email, to your package containing the unwanted products

– Return your package to the following address: GAMARDE DERMATOLOGICAL LABORATORIES – Customer Service – ZI des Grands Camps – 46090 Mercuès

No refunds or credits will be made in store.

We send 5 trial products for every order. We try to diversify these shipments as much as possible so that you can discover our range of products.

To easily discover our wide range of certified organic treatments, we invite you to visit the points of sale offering GAMARDE products near you. On site, our advisers will be able to advise you on the products best suited to your needs. You can also test different treatments.

Following the significant demand for sending test doses to test our various products and in order to satisfy all our consumers, we no longer send test doses by post.

For better advice, we invite you to consult the point of sale offering GAMARDE products. closest to you, or go to our online store. Here you will find all of our products.

GAMARDE undertakes to publish all testimonials subject to compliance with the following criteria:

– GAMARDE reserves the right not to publish messages that are incomprehensible, outrageous, defamatory, malicious, racist, or unrelated to the products concerned.

– Furthermore, GAMARDE reserves the right to modify the length, spelling or certain terms of the testimonials for the sake of moderation or in order to improve the editorial consistency of the site.

– Persons posting a message grant GAMARDE copyright and a right of use for the legal term to reproduce, publish, translate and distribute their testimony on all GAMARDE media throughout the world.

In the event that your testimony is not published, we will come back to you to understand how to better satisfy you. Thank you for taking the time to share your shopping experience with other GAMARDE consumers.

If you want to easily discover our wide range of certified organic treatments, we suggest you go to the points of sale offering GAMARDE products near you. On site, our advisers will be able to offer you a tailor-made beauty diagnosis and you will be able to test several treatments in order to choose the ones best suited to your needs.

If you cannot come, you can contact our Customer Service from Monday to Friday from 09 a.m. to 00 p.m., at +05 (65)20 (non-surcharged call). Ask Céline, she will be happy to advise you and carry out a personalized diagnosis.

As a precaution, we do not recommend the use of our products for pregnant or breastfeeding women.

Nevertheless, for any question concerning the use of cosmetic products during your pregnancy or your breastfeeding period, we advise you to contact your doctor.

To find the INCI list of ingredients for each of our treatments, we invite you to visit our online store.

By browsing the product sheet of your choice, you can access the exhaustive list of ingredients that compose it.

Palm oil, derived from the fruit of the palm tree, can be used mainly in food products, but also in cosmetics. However, intensively grown palm oil can have serious consequences for the environment and biodiversity.

For this purpose, we use RSPO certified sustainable organic palm oil.

On all our cosmetics is indicated a PAO (Period of use After Opening).

This is the logo that appears on the bottles, representing an open jar, with a number followed (or not) by an “M”. If it is written 3M, it means that it is not advisable to use the product beyond 3 months after opening.

GAMARDE has established a Vegan charter, with specific requirements. We confirm that a majority of our products are Vegan.

On each product sheet present on our site, you will be able to find the mention which indicates whether the product is Vegan or not.

In accordance with European regulation 1223/2009, GAMARDE products, like their ingredients, have never been tested on animals during their development, production or manufacturing phases, any more than the raw materials of its suppliers.

In addition, GAMARDE is part of the professional association of natural, ecological and organic cosmetics, Cosmebio.