Privacy policy


When browsing our site, you may transfer personal details to us either directly or indirectly. Your personal data is valuable and is part of your private life. That is why we undertake to collect it, use it, and keep it in conditions that allow their protection and confidentiality to be protected in accordance with the laws in force.

Please read this Personal Data Protection Charter (hereinafter “the Charter”) closely. You will find all the information about the data we collect, how we use it, its storage periods, the means we implement to ensure its protection, your rights, etc.

Our Personal Data Protection Charter can be updated or modified according to changes in our tools and regulations. Therefore, we invite you to consult it regularly.

I. What sort of data is concerned by the Charter?

This Personal Data Protection Charter applies to all the personal data you communicated to us directly or indirectly when browsing on our website (hereinafter “Site”).

“Personal data” is information that identifies an actual person directly or indirectly. For example, your name, your email address, your telephone number, but also data relating to your consumption habits, your skin type, etc.

II. Who is responsible for processing?

The law defines the processing manager as the company that determines the purpose and conditions for collecting and using your data.

This is Laboratoires Dermatologiques Gamarde,simplified joint-stock company with a capital of €121,000, registered on the Trade and Companies Register under the number 493 447 296, the head office of which is located at 121 Chemin de la Portette, 46090 Mercuès, France.   

III. What is the legal basis of our personal data processing?

The personal data processing we perform in the frame of our business may have several legal bases:

  • Legitimate interest: we need to collect your personal data in order to get to know you better and send you personalised offers and services, ensure the security of our Site, improve our content, etc.
  • Enforcing a contract: the collection of your data is required when you subscribe to one of our online services (creation of an account in our loyalty program, participation in a promotional offer, etc.)
  • Your consent: the law requires you to give your consent to the collection or use of your data. This is the case, for example, when we collect data relating to your health or ethnic origin so that we can advise you about  appropriate products (e.g. skin problems that reveal a pathology, skin colour, etc.), or when we want to send you commercial information (e.g. about our products, etc.) by e-mail or SMS/MMS.

IV. Why do we collect your personal data?

We collect your personal data only when necessary, for clear, legitimate and defined purposes. 

Thus, in particular, we collect and process your personal data in order to:

  • send you services and offers on our Website (e.g.: creation of an account in your loyalty programme);
  • improve the functioning and content of our Website and our services, in order to better cater to your needs and requests;
  • answer your questions and provide you with personalised advice, in particular in the frame of our customer service, using the contact form on our website, social media, etc.;
  • collect your opinion about our products and services;
  • carry out audience analyses and statistical studies, for example in order to understand and measure the number of visits to our Site, the activity and experience of Internet users on our Site, the subscription rate to our services, the effectiveness of our promotional offers, etc.; 
  • carry out satisfaction surveys on our products and services;
  • manage your participation in our loyalty program and allow you to benefit from its offers if you wish;
  • send you information about our products, services and activities, by email and/or SMS/MMS, if you have agreed to this;
  • manage and maintain our consumers and prospects databases, in particular by offering you services designed to get to know you better in order to provide you with advice and personalised offers that are in line with your centres of interest;
  • detect fraudulent behaviour and manage disputes;
  • ensure the safety of our site and our services.

V. What data is collected, when and how long is it kept?

We respect the principle of minimising data. This means that we only collect data that is strictly necessary for achieving our goals. 

The data can be collected:

  • either directly from you, for example when you complete our forms on our Site (e.g.: registration for the loyalty programme);
  • or indirectly or automatically, for example when you browse on our Site.

In our forms, the fields marked with an asterisk are mandatory. Failure to reply will prevent or compromise the provision of the services concerned. 

We define the storage period for your data according to the period required for fulfilling the purpose of the collection. When our objectives are achieved, we delete your data, except in certain cases when the law requires us to keep it. In these cases, your data is archived in the conditions provided for by law. 

The table below indicates when your data is collected, which data is collected and their storage period,


Moment of collection

Categories of data collected

Storage period

You browse our Site

We collect:

  • your technical connection and browsing data (e.g. your IP address, information about your browser, etc.)

26 months following the date of collection

You create an account on our Site, you login to your account, you complete your profile

We collect:

  • your identification data (e.g. name, first name, postal address, e-mail address, etc.),
  • data relating to your consumption habits,
  • if you agree, data relating to your health and skin colour (e.g. skin pathology, etc.),
  • your technical connection data.

3 years following the date of creation of your account or last login to your account

You sign up for our newsletter

We collect:

  • your email address

3 years following the last date on which you consulted our newsletter

You join our loyalty programme and use the services proposed (e.g.: declaration of your purchases, sending of your loyalty card, validation of your gift vouchers, payment of your earnings, etc.)

We collect:

  • your identification data (e. g. name, first name, postal address, e-mail address, etc.),
  • data relating to your consumption habits,
  • bank or financial data (e.g. receipts, amount of your earning, IBAN, Paypal account number, etc.)
  • your technical connection data.

3 years following the date of your last activity in the frame of the loyalty programme

You give us your opinion of a product and/or service offered on our Site or on the Laboratoires Gamarde pages and accounts on social media (Facebook, Instagram, etc.)

We collect:

the content of your opinions

3 years following the date of your opinion

Our Customer Service or our advisers by email, telephone, chat, mail

We collect:

  • your identification data (e. g. name, first name, postal address, e-mail address, etc.),
  • the reason and content of the exchanges, as well as the answers to your requests,
  • data relating to your health, if you decide or agree to communicate it to us,
  • your real-time browsing data on our Site and the content of your previewed messages (unsaved).

3 years following each contact

You participate in a contest, a product test, a satisfaction survey

We collect:

  • your identification data (e. g. name, first name, postal address, e-mail address, etc.),
  • the content of your replies.

3 years following the date of your participation

You write on our social media pages or via private messages

We collect:

  • the content of your messages (this may include data relating to your health or your skin colour)

3 years following the date of your message

You declare a case of CosmetoVigilance (relating to the safety of cosmetic products)

We collect:

  • your identification data (e. g. name, first name, postal address, e-mail address, etc.),
  • the reason and content of our exchanges,
  • data relating to your health or your skin colour, if you decide or agree to communicate it to us,
  • bank or financial details (e.g.: IBAN in case of a refund, etc.)

Duration provided for by law




VI. How do we collect data relating to minors?

Our site is accessible to any person, adult or minor.

However, the additional consent of the holder of parental authority is required for minors under the age of fifteen who subscribe to our services or provide us with their personal data. 

VII. Who are the recipients of your data?

We may transmit your data to the following companies or persons, who are involved in the fulfilment of the purposes described in IV above:

  • the other companies of Laboratoires Jérodia,
  • our sub-contractors and service providers, for example in order to send you commercial proposals when you have agreed to this, to host our consumer databases, etc.
  • Google, to measure the audience on our Site,
  • the administrative of judicial authorities at their request.

We choose sub-contractors, service providers and suppliers that offer sufficient guarantees to ensure the protection, security and confidentiality of your personal data, in particular by implementing appropriate technical and organisational measures that meet the requirements of law. They are only allowed to process your data according to our instructions.

We do not sell or transfer your data to any commercial companies other than those mentioned above.

VIII. How do we ensure the security of your data?

Laboratoires Dermatologiques Gamarde undertakes to implement all reasonable means to ensure that your personal data is sufficiently protected, taking into account the sensitive nature of some of the information collected. We use several technologies and procedures to protect your data from unauthorised access, use or disclosure. We demand an equivalent level of security from our sub-contractors.

For example, we or our sub-contractors store your data on computer servers based in controlled locations with limited access. Unfortunately, the complete security of data transmission over the Internet cannot be guaranteed. As a result, we cannot fully guarantee the security of the data you send to us by electronic means.

IX. Where do we store your data?

Our company and our sub-contractors process and store your data solely in European Union member countries.

X. How can you exercise your rights?

In accordance with laws in force, you benefit from:

  • a right of access to your personal data,
  • a right to rectify your data,
  • a right to delete data for legitimate reasons,
  • the right to oppose the processing of your data for legitimate reasons,
  • the right to withdraw your consent to the processing of your data,
  • a right to the limitation of processing,
  • the right to the portability of data,
  • the right to oppose commercial prospecting,
  • the right to formulate guidelines relating to the storage, deletion and communication of your personal data after your death,
  • the right to file a complaint with the CNIL 

You can exercise these rights at any time by contacting us at the following address: Service Consommateurs Laboratoires Dermatologiques Gamarde, 121 Chemin de la Portette, 46090 Mercuès, France, or by sending us a message via our contact form.

XI. How to contact the DPO?

Laboratoires Dermatologiques Gamarde has appointed a Data Protection Officer: who can be contacted at the following address:



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